Fish Order Fulfillment Flow

Please Read Before Ordering:

Order Policy: By placing an order, you accept our terms. Ensure you understand them before proceeding.

Shipping Process:

• We cannot ship Betta fish directly to you. For international orders, you’ll need to arrange a licensed trans-shipper in your country. They will handle delivery to your address.
• Important: Contact your trans-shipper before ordering to confirm arrangements and any additional shipping fees.

Shipping Costs: Payment is split into two parts:

1. Pay us (the seller) for shipping from Malaysia to Thailand and then to your country.
2. Pay the trans-shipper to deliver from their location to your address.

Payment and Contact:

• Total cost = Fish price + Delivery + Flight and handling fees, paid via PayPal or Credit Card.
• Once paid, we’ll label your fish with your contact information and notify the trans-shipper, who will reach out to you (Name of US Trans-shipper, your name, email, and phone number).

Shipment Preparation:

• Fish will not be fed for two days before shipping to ensure they’re prepared for travel.
• Payment must be completed two days before shipping. Unpaid orders will be moved to the next available shipment.
• Fish will be handled by our team in Malaysia and Thailand and flown from Bangkok to your country.

Arrival and Inspection:

• Upon arrival, inspect the fish without opening the bag. Acclimate the fish slowly to its new environment.
• We guarantee live arrival. If there is a Death On Arrival (DOA), send us photos of the fish in the unopened bag for a replacement or refund:
  • Refund: Fish cost only.
  • Replacement: Requires new shipping fees.